Understand the whole process.
Look at how information, responsibilities, and decisions connect.
About
Practical improvement starts with understanding the work.
Meet Michael Palmer
The work behind the business matters.
Michael Palmer founded Palmer Venture LLC to help businesses organize the work behind their day-to-day operations.
The approach starts with listening, understanding how people work, and identifying where a clearer process can help. Improvements should be useful to the people who rely on them every day.
Keep the solution practical.
Start with the smallest improvement that addresses the problem.
Support the people doing the work.
Build clear guidance around the experience and knowledge already in the business.